Customer Service

Shipping & Delivery
For orders both in Canada and the USA and we ship for free when the total order is above $29.99.  International: We ship everywhere in the world for a flat $39.99 (under 1lb package or two complete frames).  
Privacy & Security
              We take your privacy and security very seriously.  We use the latest in internet protection and certificates to provide you with the re-assurance you deserve.
Returns & Replacements

If you're not happy with your product from Xabeoptics.com we will make it right for you!

All you have to do is to start a satisfaction ticket within 15 days from the orginal date you receive your product.  Because prescription lenses have been produced especially for you, certain restrictions do apply.  All other products, in original packaging, can be exchanged or refunded depending on your needs.

 

 
 

Exchange

Returns

Eyeframes Only, Sunglasses, and all Accessories                          

100% Exchange within 30 days of original receipt with an RA number.

(original undamaged packaging must be included)

100% full refund less shipping/packing cost available within 30 days of original receipt with an RA number.

(original undamaged packaging must be included)

 Eyeframes & Sunglasses with Prescription Lenses  Xabeoptics.com will provide a one time full exchange with a doctor's prescription change when requested within 20 days of original product receipt.   Xabeoptics.com will issue a 100% eyeframe refund less shipping and (an above industry) 50% of the lens cost when requested within 20 days of original receipt.  
 
   
Ordering
Payment, Pricing & Promotions
For questions regarding pricing and promotions please email promotions@xabeoptics.com
For all questions regarding Safety Contracts and or starting your company with our Safety Program please contact our director at scott@xabeoptics.com